This policy covers subscriptions and credit purchases made on toapis.homes, including the monthly and annual plans listed on the pricing page. It is read together with the Terms of Service and does not replace it.
Billing & Refunds
Refund Policy
Refund Policy
How subscription charges, credit usage, cancellations, and refunds are handled on ToAPIs accounts.
Last updated: September 17, 2026
ToAPIs plans are billed per period rather than per top-up:
Monthly plans renew every 30 days; annual plans renew every 365 days.
Current monthly prices are $9 (Starter), $19 (Pro), and $49 (Premium). Annual prices are $90, $190, and $490, which is about 17% below paying monthly.
Each period includes a credit allowance: 150, 500, or 1,500 credits monthly, and 1,800, 6,000, or 18,000 credits annually. Unused subscription credits expire when the period ends.
Payments are processed by Stripe. ToAPIs does not store full card numbers.
A subscription charge can be refunded in full within 7 days of payment when no credits from that period have been consumed.
When part of the allowance has been used, the refund is the amount paid minus the value of the credits already consumed, calculated at the plan price per credit.
The window starts at the payment timestamp shown on the invoice under Settings, in Billing.
Annual plans follow the same 7-day rule for their first period.
After the 7-day window, an annual plan can be cancelled at any time and the unused remainder is refunded pro rata by whole unused months. A month that has already started is not refunded.
Consumed credits are deducted before the pro-rata remainder is calculated.
Subscriptions can be cancelled under Settings, in Billing, at any time.
Cancelling stops the next renewal and leaves the current period active until it ends.
Cancelling is not the same as refunding. To receive a refund, follow the request steps below inside the applicable window.
Email us or reach us through the billing page and include the invoice number, the account email, and the reason for the request.
We acknowledge requests within one business day and complete approved refunds within 5 business days.
Refunds are returned to the original payment method through Stripe. Posting time after that is set by your card issuer.
Credits already consumed in a period, which are deducted before any refund is calculated.
Periods that fall outside the applicable refund window.
Accounts suspended or terminated for violating the Terms of Service or the acceptable use rules.
Charges outside ToAPIs billing, such as your own cloud, network, or third-party costs.
Duplicate or failed charges are corrected as soon as they are confirmed. Send the invoice numbers and we will reconcile them against the Stripe record.
When a renewal payment fails, the plan is not renewed and no credits are added for the next period.
Please contact support before opening a chargeback with your bank or card issuer. A chargeback filed without contacting us first can suspend the account while the payment provider investigates.
We may update this policy. Material changes are announced in the console at least 7 days before they take effect, and the revision date at the top of this page always reflects the current version.
Billing and refund questions: support@toapis.homes
公司信息 / Company information
公司主体 / Company
鯨樞智能科技有限公司
JINGSHU INTELLIGENT LIMITED
注册地址 / Registered office
ROOM 5042, 5/F, YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, KOWLOON, HONG KONG
邮箱 / Contact
support@toapis.homes